Privacy Policy

At Gauteng Emergency Medical Services (EMS), we are committed to protecting the privacy and confidentiality of all personal information that we collect and manage. This Privacy Policy outlines how we handle your data, ensuring that it is treated with the utmost care and in accordance with applicable laws and regulations.

1. Collection of Personal Information

We collect personal information necessary for providing emergency medical services. This may include, but is not limited to, the patient’s name, contact details, medical history, and emergency contacts. Information is gathered through various means, including during medical emergencies, through our interactions with healthcare providers, and directly from the patient’s authorized representatives.

2. Use of Personal Information

The personal information we collect is used primarily to provide the patient with the best possible care. This includes responding to medical emergencies, administering treatment, and coordinating care with other healthcare providers. Additionally, the patient’s information may be used for billing purposes, internal audits, legal compliance, and improving the quality of our services.

3. Data Sharing and Disclosure

We may share the patient’s personal information with relevant healthcare providers, hospitals, and emergency responders to ensure they receive appropriate care. We may also disclose the patient’s data to law enforcement, insurance companies, or as required by law. Any sharing of information will be done in accordance with legal requirements and only to the extent necessary.

4. Data Security

Protecting the patient’s personal information is a priority for us. We implement robust security measures, including encryption, secure storage, and strict access controls, to safeguard the data against unauthorized access, loss, or misuse.

5. Patient Rights

The patient has the right to access, correct, or delete their personal information held by Gauteng EMS. If they wish to exercise these rights, they can contact us using the details provided below. We will respond to the request in accordance with applicable laws.

6. Retention of Data

The patient’s personal information will be retained only for as long as it is necessary to fulfill the purposes for which it was collected or as required by law. We have specific retention policies in place to ensure that the data is not kept longer than necessary.

7. Consent

In situations where the patient’s consent is required for the collection, use, or sharing of their personal information, we will obtain it explicitly. There may be instances where consent is not required, such as when we are fulfilling a legal obligation or providing emergency care.

8. Complaints and Queries

If the patient has any concerns or questions about how their personal information is handled, or if they wish to lodge a complaint, they can contact our Privacy Officer. We take all complaints seriously and will work to resolve any issues in a timely manner.

9. Changes to the Privacy Policy

Gauteng EMS may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be communicated through our official channels, and the most current version will always be available upon request.

10. Contact Information

For any inquiries related to this Privacy Policy, please contact:

Privacy Officer
Gauteng Emergency Medical Services
[Contact Details: Phone Number, Email Address, Postal Address]